Returns Policy

We do our very best to provide quality products that you will love. We want our customers to be completely happy with their purchase. If you are not completely satisfied with your order, please contact us immediately and we will be happy to find a resolution.

We accept returns within 30 days from the delivery date or in-store purchase. Refunds on in-store purchases require a receipt. Unused and unopened items in its original packaging can be returned for a full refund. Gently used (more than 80% remaining) or opened products can be returned for store credit.

There is a return shipping fee for all online returns. This is based on the weight of the items being returned and the shipping location. Please note that the customer is responsible for the shipping costs. Alternatively, you can return your online order at our store location to avoid shipping costs.

The following items are final sale and are not eligible for returns:

Sale items, prescription items, customized products, supplements, face and body tools, cleansing sponges, makeup sponges, makeup brushes, eyelash curlers, gua sha tools, dry brushes, and face rollers.

To initiate an online return, please email info@thepharmacylab.ca and reference the invoice number of your order.