At The Pharmacy Lab, we work hard to curate high-quality products that you will love. Your satisfaction means the world to us, and we want you to feel confident in every purchase. If you are not completely satisfied with your order, please reach out to us right away—we’re here to help find a solution.
Returns & Refunds
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We accept returns within 30 days from the order date or in-store purchase.
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Refunds on in-store purchases require the original receipt.
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Unused and unopened items in their original packaging may be returned for a full refund.
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Opened or gently used items (more than 80% of the product remaining) may be returned for store credit.
Online Returns
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There is a return shipping fee for all online returns. This fee is calculated based on the weight of the items being returned and the shipping location.
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Customers are responsible for all return shipping costs.
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To avoid shipping fees, you may return your online order in person at our store location.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
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Sale items
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Prescription medications
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Customized products
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Supplements
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Face and body tools (e.g., cleansing sponges, makeup sponges, brushes, eyelash curlers, gua sha tools, dry brushes, face rollers)
How to Initiate a Return
To begin an online return, please email us at info@thepharmacylab.ca and include the invoice number from your order. Our team will guide you through the next steps.
